• Assistance to the “Subject of Research” can be provided by any of our units under our brands
available in São Paulo – Rio de Janeiro – Paraná
– Federal District – Ceará – Bahia – Tocantins - Santa Catarina.
Local teams are trained by our internal Clinical Trials
experts, which preserve the required standards
established by both the protocol and Diagnósticos
da América.

• Projects are implanted by Diagnósticos da América professionals in research centers, through on-the-job sample collection/handling and shipment training,
or in the actual center.

• Our logistics system that integrates our service units, associate laboratories and Technical Operational Centers ensures fast and easy service customization according to the protocol design, thus allowing tests to be made and results to be delivered in much less time.

• Diagnósticos da América makes available to its customers a specialized technical-medical staff that is structured for scientific advice and clarification of eventual questions related to clinical examinations or images, and preparation of protocols.

• Exclusive, specialized staff qualified to receive biological samples, by giving a preferential treatment
to those samples that are rechecked, recorded and analyzed for feasibility purposes and then forwarded to our Operational Technical Center – Central Laboratory (NTO-LC) for priority processing.

• Exclusive physicians trained in clinical analyses of images of clinical studies, who attend the Center of Procedure Report Issuance – Diagnostic Imaging, such as Computerized Tomography, Magnetic Resonance, Ultrasonography and X-rays, and ensure, through that process, standard analyses and consistent diagnoses.

• Availability of digital images in electronic media or web, thus allowing images to be transmitted to national and international centers.

• Delivery of teleconferences to discuss clinical protocols in the presence of scanned images and specialized technical staff.

• Assistance to researchers and contractors is customized per clinical study and provided by experts
in good clinical practices. The whole laboratory process
is integrated and monitored.

• For studies including storage and shipment of biological samples, Diagnósticos da América has a full management system that allows the samples to be tracked from their arrival to shipment.

• 24-h temperature monitoring system for sample storage equipment and its interconnection to the emergency network (UPS and generator).

• Technical staff trained and qualified by the IATA-Standard Biological Sample Transportation Course regulated by the Civil Aviation Department (DAC) for biological sample handling.

• Exclusive and safe areas in our premises reserved
for Clinical Trials teams; all of them are continuously monitored to ensure confidentiality and the safe of informations.

• Technical staff fully available for previously-scheduled meetings intended to establish operational flows, remove technical doubts and ensure the execution
of the protocol provisions.